General terms and Conditions
General terms
Seller is Analogni zvuk (Analog Sound), commerce craft, owner Toni Suman, Dubrava 31, 10040 Zagreb, Croatia, OIB: 78916055327, which sells products to the Customer through the Internet store (webshop). Buyer is any natural or legal person who buys products via the Internet store (webshop) by submitting an offer to the Seller for the purchase of Seller's individual and/or group products. These General Terms and Conditions govern the relationship between the Buyer and the Seller, and in relation to the terms and method of ordering products, product prices, terms and methods of payment, guarantees for the correctness of the product (warranty) and conditions of its use, the right to complain and terminate the contract, delivery conditions, confidentiality protection of personal and other data and other issues related to Internet store (webshop). The product purchase agreement between the Buyer and the Seller is concluded at the moment of receipt of the Seller's confirmation of the order to the Buyer's e-mail address.
These General Terms and Conditions are published on the analogni-zvuk.hr page. The Buyer has the possibility and is authorized to download or print the General Terms and Conditions on his own computer system.
By purchasing a product or products through the Internet store (webshop), it is considered that the user has read, taken note of all the above notices and consequently accepted these General Terms and Conditions as an integral part of the sales contract. The Seller is authorized, without prior notice, to change the content of these General Terms and Conditions.
A natural customer can only be a business capable adult. Contracts can be concluded in the name and on behalf of minors and persons completely incapable of business by their legal representatives or guardians, and persons partially capable of business may conclude the contract only with the consent of their legal representative or guardian. The Seller bears no responsibility for actions contrary to this provision.
Buyers are required to provide accurate, valid and complete personal data when filling out the registration form, and doing otherwise entitles the Seller to deny such a user access or realization of all or part of the services offered by the Internet store (webshop). The Seller is released from any responsibility for damage that could occur on devices that enable access to the Internet store (webshop) and data stored on the same devices when using the Internet store (webshop) if it was caused by illegal actions of third parties, computer viruses, etc., and other cases for which the Seller is not responsible. Also, the Seller is released from any liability in the event of circumstances that prevent the use of the Internet store (webshop).
Terms of purchase
Online shopping can only be done if the Customer registers at the designated place. The products that can be purchased are posted on the website, and with each displayed product there is information on the product specification and price. The desired product is selected by saving it in the basket by clicking on the "Buy" or "Add to basket" link. If the Buyer makes a purchase of a product that has been sold in the meantime, the Seller will contact the Buyer to agree on further action (refund of the paid price, purchase of another product or delivery of the product in the shortest possible time when the Seller obtains it).
Payments
All listed prices are in euros (€), unless otherwise expressly stated. Prices do not include shipping and other costs. Prices do not include the costs of the customer's telecom operator.
Payment methods
Payment at the store:
Card payment - We accept the following cards: Maestro (one-time), Mastercard (one-time), Visa (one-time). The payer must be the person or organization that owns the credit card.
Cash payment - payment only in euros (€).
Payment in the webshop:
Direct bank transfer payment - If payment is made by direct bank transfer (Bank account payment), we send a proforma invoice with the necessary payment data to the invoice recipient's e-mail. Upon receipt of funds to our business account, the goods will be sent to the delivery address.
On delivery payment - Pay on delivery payment is made when the package is delivered to your address. You pay directly to the courier, in cash or by card or on the GLS parcel machine by card.
Card payment - Card payment in the webshop is made on the checkout page. On the page, it is necessary to enter the card data - card number, expiration date and control number (CVC).
PayPal payment - Payment via PayPal in the webshop is made immediately after the order is completed - the webshop automatically redirects you to the PayPal payment page.
The Buyer agrees that the Seller, at its own discretion, in case of suspected misuse of any type of payment, can and is expressly authorized to suspend any such transaction without notice and prior notification, and can hand over all relevant information to the competent authorities for the purpose of criminal prosecution of potential perpetrators. The Seller reserves the right to change prices unless stated otherwise (in the case of promotions and special discounts). Prices are valid at the time of sending the offer and do not have a predetermined validity. The prices are valid in case of payment with the above-mentioned payment methods and under the above-mentioned conditions. If the price of the product changes during the processing of the order, the Seller will allow the customer to cancel the purchase. If the Buyer cannot pay the purchase price for any reason, the Seller is authorized to unilaterally cancel the purchase process. In this case, the Buyer is liable to the Seller for all damage and all costs that the Seller may incur.
The Seller makes every effort to ensure the consistency and update of the data published on the website. Despite this, the characteristics of the products, their condition in the warehouse and the price can change so quickly that the Seller fails to update the information on the website in time. In this case, the Seller will inform the Buyer about the changes in the shortest possible time period and enable him to cancel the order or replace the ordered product.
Delivery methods
We deliver the ordered goods via delivery services - GLS delivery and GLS or BOX NOW parcel lockers (all of Croatia) and Croatian Post (world). For all orders, delivery is charged according to the price list of GLS Group / BOX NOW / Croatian Post.
For goods sent by GLS delivery service and GLS or BOX NOW parcels within Croatia, delivery is made within 1-3 working days from the placed order (in the case of payment via bank transfer, after payment is received). Exceptions are islands and places that do not support daily delivery. For goods sent by Croatian Post outside of Croatia, the delivery time depends on the individual country.
Contract termination
The Buyer has the right, without giving reasons, to unilaterally terminate the sales contract concluded via the online store within 14 days from the day when the Product was handed over to him or to a person designated by him. The Buyer can do this through any unequivocal written statement sent to the Seller at the Seller's e-mail address or the Seller's address specified in the electronic confirmation of the order, in which he will state his name and surname, address, telephone number or e-mail and information about the ordered or received product.
The deadline for unilateral termination is 14 days from the day when the goods that are the subject of the contract were handed over to the Buyer or a third party designated by the Buyer, who is not the carrier.
If the Buyer unilaterally terminates this Agreement, the Seller will return the money received from the Buyer without delay, and no later than within 14 days from the receipt date of the Buyer's decision to unilaterally terminate the contract.
The refund will be made in the same way the Buyer made the payment. In the event that the Buyer agrees to another way of returning the paid amount, he does not bear any costs in relation to the return.
It is considered that the Buyer has fulfilled his obligation on time if he sends or hands over the goods to the Seller, i.e. to the person authorized by the Seller to receive the goods, before the expiry of the aforementioned deadline.
The refund will be made only after the Seller receives the Product at the address indicated on the invoice. The immediate cost of returning the goods is borne by the Buyer. Returned Products must be unused, undamaged and in the original packaging with a copy of the invoice attached. The Buyer is responsible for any decrease in the value of the goods that is the result of handling the goods, except for that which was necessary to determine the nature, characteristics and functionality of the product.
The Buyer does not have the right to unilaterally terminate the sales contract in the cases defined by Article 79 of the Consumer Protection Act.
The Buyer is responsible for accessing his system and will take care of securing user data and passwords. The Buyer guarantees the accuracy and truthfulness of all the data provided and is liable to the Seller for damages caused by incorrect or untrue data.
According to Article 77, Paragraph 5 of the Consumer Protection Act, the Buyer is responsible for any reduction in the value of the purchased product that is the result of handling the purchased product. In case of return of goods that have been used, do not have all the associated packaging or are not restored to their original condition as on the day of purchase, the Seller will charge the Buyer the amount of 50% of the returned goods value for the manipulative costs of the return, i.e. a minimum amount of €15. In case of return of goods that have been visibly used, the Seller has the right to refuse the return in full.
The Seller will deliver the receipt confirmation notice of the unilateral contract termination to the Buyer, without delay, by e-mail.
Goods delivery
The Seller is obliged to deliver the ordered goods to the Buyer at the Buyer's address or at the address of a third party specified in the Buyer's offer. The delivery time of an individual product will be defined via electronic message (e-mail). The Seller's time of delivery in such e-mail for the Buyer is informative and does not bind the Seller.
If the delivery of the purchased goods is not possible at the address indicated by the Buyer due to the fact that the Buyer is not currently at the indicated address, the costs of the next delivery, as well as all other possible costs due to the failed delivery, shall be borne by the Buyer.
The product is considered delivered when the Buyer or a person authorized by the Buyer initials the written confirmation of receipt and delivers it to the Seller or hands it over to the delivery service.
When receiving the purchased goods, the Buyer should check the contents of the shipment for all associated parts listed in the manufacturer's specification. In case of defects, the Buyer is obliged to notify the Seller as early as possible, and no later than within 24 hours of taking over the purchased goods. The Buyer is obliged to inspect the goods without delay and within 8 days notify the Seller of visible defects in the goods. Otherwise, the Seller is not responsible for defects in the purchased goods and is not responsible for an insignificant material deficiency.
If the goods have defects or are goods that the Buyer did not order, the Buyer has the right to refuse to pick up the package. In this case, the courier will return the package to the Seller, and the Seller will contact the Buyer to arrange a new delivery of the correct goods or a possible refund in the event that the goods the Buyer wants are not available. For return, exchange or complaint, the Buyer can contact the Seller via email: info@analogni-zvuk.hr.
Legal guarantee for material defect of the product
According to EU law (Directive 1999/44/EC of the European Parliament and of the Council of May 25, 1999 and Article 422 of the Obligations Act) the seller is responsible for non-conformity that becomes apparent within a minimum period of two years from the delivery of the goods, i.e. one year when selling used items.
Protection of Buyer's personal data
Personal data of customers obtained through the Internet store (webshop) is protected and stored permanently in accordance with the Personal Data Protection Act. Customers' personal data will be used exclusively for the purpose of concluding and fulfilling contracts and services that are the subject of these General terms and conditions. Personal data can also be used to inform the customers about product offers and other similar communications. All information about users and customers is strictly protected and is available only to authorized employees and those who need this information to perform their work. The Buyer is authorized at any time to request the addition, modification or deletion of personal data, as well as to object to the processing of personal data for the purpose of information.
The Buyer guarantees that the information provided by him is accurate, complete, up-to-date and true, and by accepting these General conditions, he confirms that he agrees to the use of his personal data for the above-mentioned purposes.
All communication related to the order process and conclusion of the sales contract between the Seller and the Buyer is carried out via e-mail and/or telephone number entered by the Buyer during the registration process.
In the event of a court dispute, the local competent court is the court in whose territory the Seller's headquarters is located.
Customer complaints
In accordance with the Consumer Protection Act, the Seller enables all customers to send their complaints by mail to the address Dubrava 31, 10040 Zagreb, or by electronic mail to the address info@analogni-zvuk.hr after which the Seller will inform the Buyer about the complaint received. The Seller will respond to all remarks and objections no later than 15 days from the objection receipt date. In order for the Seller to confirm the receipt of a written complaint in accordance with the Consumer Protection Act, and then respond to it, the Buyer should provide the correct information for receiving the same.
With the European Commission Regulation no. 524/2013 on online consumer disputes resolution, which has been in effect since January 9, 2016, has been put into operation the Platform for online resolution of consumer disputes (The Platform for ORD).
Consumers can use this link for cross-border consumer disputes. For consumer disputes in relation to traders from the Republic of Croatia, this possibility does not exist until the procedure is supported by the necessary legal regulations by the authorized bodies of the Republic of Croatia.